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| Q: |
Can I pay for more than One Year?
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| A: |
The monthly pay plan is perpetual, so there is no expiration date. |
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| Q: |
Do I call to schedule? |
| A: |
Typically a customer service expert will contact you to schedule. However, if you have a specific day you want please feel free to contact us to schedule. |
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| Q: |
Is Planned Maintenance the same as a "Service Contract"? |
| A: |
The primary goals of Planned Maintenance are two-fold.
- An expert will check your unit to make sure it's operating properly
- Your Manufacturer's Warranty is protected for the duration of the warranty period, no questions asked!
Generally, "Service Contracts" signify that IF the unit breaks down, someone will come out and service it. The easy way to think about it is...With "Planned Maintenance" a Technician comes to the home on a "Planned" basis, rather than responding to a "Service" issue or problem. |
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| Q: |
Can I substitute a Planned Maintenance Visit for a Service Call? |
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Typically, no. Our Planned Maintenance Programs are pre-scheduled to keep our Technicians as efficient as possible and to keep the costs down. If you have a Service issue, most often it makes sense to get the Technician there as soon as possible, to make sure there's no damage to the equipment. |
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| Q: |
What if I need a new filter? |
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We'll bring a standard paper filter along to your Planned Maintenance visit, at no additional cost. Hopefully, you change filters monthly and would be buying them a case at a time. Pleated or special filters are extra. If you have a standard paper filter in the system, be sure to ask your Technician if there's a better way to protect your equipment and your lungs! |
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| Q: |
Do you offer Planned Maintenance for Plumbing and/or Electrical Systems? |
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Yes, we do. Your Planned Maintenance Technician can refer a Plumber and/or Electrician to review your system, in person, and provide the program information. |
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| Q: |
What if I skip a visit? |
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A visit must be performed within 90 days of when it is due. After this time the visit expires, and we will continue with the next visit. |
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| Q: |
How often is Planned Maintenance performed? |
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Typically, Planned Maintenance for the home is performed once per year for the Heating portion and once for the Air Conditioning portion. |
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| Q: |
Is it necessary to perform the Planned Maintenance in Spring & Fall? |
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Really, so long as we can operate the equipment in each cycle (Heating or Cooling), we can do it at your convenience. It's best to keep the visits 6 months apart, unless we're only performing the Planned Maintenance on the Heating portion, or the Cooling portion. |
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| Q: |
Can I pay the Technician when he gets here? |
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Sure, you can pay him the day of the visit, but you must be sign up for an annual agreement. |
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| Q: |
What if I decide to move? |
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If you're on the Monthly Payment Plan we'll stop the automatic draft and discontinue your Agreement. Most often, the new homeowner really appreciates the fact that you've taken care of the equipment - it provides that extra peace of mind for them! If you paid up-front the remaining visits can be transferred to the new home owner or we can refund the remaining visits less a 10% processing fee. |
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| Q: |
When does my monthly billing start? |
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You will be billed on the 10th of every month. If you have any other questions about our billing cycle please call 717.737.8100 to speak with a customer service expert. |
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