I promised EXTREME Customer Service...


Please share your feelings and experience.
*   Indicates questions you are required to fill out to submit this Survey.
   
Customer Name: *
Email Address: *
Phone Number:
Date of Service: *
Incident Number:
(if known)
Technician Name:
 
I would like to learn more about:
 
Plumbing
Water Heater, Leaky Faucet, Wells, Sump Pumps, Etc.
 
Electrical
Outdoor/Indoor Lighting, Power Outages, Phone Lines, Breaker tripping, Etc.
 
Heating/Cooling
FREE Replacement Estimate, Thermostats, Yearly Maintenance Plans, Etc.
 
Air Duct Cleaning
Duct Inspection, Control Allergies, Etc.
 
Carpentry
Finishing Touches, Kitchen Cabinet Installation Bathrooms, Repairs, Windows,Doors, Etc.
   
 
1. *
  
Were you pleased with my technician’s
general appearance and attitude?
YES    NO
   
2. *
  
Did my technician arrive when promised?

 

 
Promised:
 9AM - 12PM
 1PM - 4PM
 After Hrs.
 
Arrived:
 9AM - 12PM
 1PM - 4PM
 After Hrs.
   
3. *
  
Did my technician perform the work to
your satisfaction?
YES    NO
   
4. *
  
Did my technician clean up the working
area to your satisfaction?
YES    NO
 

 
5. *
  		 Did my technician tell you about our
Extreme 2 Year Labor Warranty?		 YES    NO
   
6. *
The reason for your call was?
 

Plumbing
Heating
Air Conditioning
Electrical
Duct Cleaning
Carpentry

   
   
7. *
My favorite radio station is:
 
580 WHP
97.3 WRVV
W100
 101.3 WROZ
92.7
89.5 WITF
 

 
     
8. * My favorite TV program is:
   
9. *
I read:
 
Patriot
Guide
Sentinel
 Shopper
Susquehanna Style
Harrisburg Magazine
 

 
     
10. * How did you first hear about SECCO?
     
11. *
  		 Did my technician tell you about our $25
Referral Program?		 YES     NO
     
12. *


 Did my technician offer you our
Membership Program in which you can
save money on your next service call? 		YES     NO     Already a member
     
13. *
  		 What could we have done differently to
serve you better?
     
14. * Can we use your name as a referrence? YES     NO
     
15. * My favorite local restaurant is:
     
Comments:  



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Talk to a Real Live Customer Service Expert
Call  (717) 737-8100
or fill out the form below to have a Customer Service Expert contact you to schedule a call or answer any questions you have.
*   Indicates  required fields
Full Name: *
Email Address:
Phone Number: *
Preferred Method: *

Street Address: *
City: * Zip: *
When would you like our technician to arrive at your home?
Month:
Day: Time:
Comments:
What types of services do you need?

 Heating
 Air Conditioning
 Plumbing
 Electrical
 Carpentry
 Duct Cleaning
 Indoor Air Quality
 Service or Repair
 New Installation
 Planned Maintenance
 
 
 
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